Every person and organization I know have the drive to improve. That drive may be personal character or a bank balance. The pursuits and approaches are many.
How do you continuously improve?
I am always on the outlook for resources and thinking on the topic of continuous improvement. The word continuous is important because a day or calendar quarter without growth or performance can lead to many problems. Additionally, improvement needs to take place on a macro level, not just micro. For example, in order for a person or organization to be all it can be, every aspect and system within from restroom cleanliness to finance, personal accountability to the end product; the entirety is important to consider and address.
I was re-reading several sections within the book “Organizational Behavior” by Kreitner & Kinicki. I found the outline of the 4-P Cycle of Continuous Improvement and thought it does a good job giving a high-level overview of the many elements of an organization, or even our personal life, working together. To bring all of these together is a true art.
The 4-P Cycle of Continuous Improvement
Personal development and learning
Readiness to change and adapt
Increased personal responsibility for organizational outcomes
Greater customer satisfaction
Better quality goods and services
Faster product development and production cycle times
Leaner and more effective administration
Improved communication and information flow
Participative and ethical decision making
More efficient use of material, human, financial, and informational resources
*Updated from June 15, 2011 post on JayStearley.wordpress.com